“The urge to intervene can compel us to say things that do not improve upon silence. Silence is so uncomfortable we want to fill it in with anything. So we talk over other people, try to put a happy face on everything, explain everything, or actively solicit noise. We demand answers to questions that don’t have answers yet. Sadly this causes us to miss the breakthroughs that uncomfortable silence might lead us to.” - Michael James in “Neurotic Interventionism”, CollabNet Scrum and Agile Blog
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"The urge to intervene can compel us to say things that do not improve upon silence. Silence is so..."
http://share.madspedersen.net/post/508045338
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